The workshop days include:
- Self-awareness, time management and motivation
Understand how your work benefits the organisation and how learning preferences, feedback mechanisms and self-development can support your career.
- Organisational purpose, culture and decision-making
Consider organisational purpose, aims, and values, complaint resolution and decision making.
- Team dynamics, management and coaching
Develop your knowledge of team dynamics, developing and sustaining productive business relationships and how to use coaching to develop team members.
- Communication and interpersonal skills
Effectively identify the most appropriate communication method and offer the highest levels of customer service when representing the organisation.
- Policies and external environment factors
Examine organisational internal policies relating to your sector.
- Continuous improvement and problem solving
Explore efficiency within your job role and team, utilising problem-solving techniques and data analysis.
- Business fundamentals and project management
Study the project management cycle and how to plan and deliver a project.
- Utilising IT for record and document production
Learn how to produce and securely maintain business documents.